SOL Palvelut is a multi-talent in Builder online training; in the future, the company will invest even more extensively in digitalisation and competence development.
SOL Palvelut Oy has been a customer of Apprix since 2017. Today, all SOL service managers and experts complete an online induction course created using Apprix Builder before the start of their employment relationship.
From the very beginning, everyone can learn important information about the company, customer service, ergonomics, and other key issues. The inductions take place in real time and each performance is recorded in the system.
Merja Oljakka, Director, employees developing and coach at SOL Palvelut Oy
The employees choose the best suitable time and means for the induction: computer or cell phone. The managers can check from the statistics view of the Builder learning environment who have completed the induction and how they have responded to the questions.
Cleaning and premises services make up SOL’s largest unit, but inductions also cover real estate, personnel, security, and laundry services. According to Oljakka’s estimate, SOL employs some 10,000 people in Finland and 4,000 people abroad. For the time being, Builder inductions are used in Finland only.
Oljakka praises Builder’s ease of use:
Compiling online materials is simple and easy. When creating inductions, we follow the “learning-by-doing” principle.
Online training as an important component of competence development
In addition to introductions, Apprix’s easy-to-use Builder tool has also been applied for creating field-specific training courses for the various needs of the group. With the increase in remote working in 2020, the importance of online training has proven to be tremendous, especially for the office personnel.
In the future, the significance of digitalisation will be emphasized further. For example, we are currently working on security training for a third party and on a real estate services induction program, Oljakka says.
One of the challenges characteristic to SOL training courses is that according to Oljakka, about 30% of their personnel in Finland speak a language other than Finnish as their mother tongue. Because of this, English is often the training language, but the pedagogy behind the training courses is also of great importance.
Fortunately, the multi-channel training tool acknowledges different learners, Oljakka says.
Oljakka is pleased with the co-operation with Apprix:
The co-operation has really worked well; we have enjoyed good service and quick response to our questions. Apprix has also modified their software to meet our needs”.
Hygiene trainings 2020
The COVID-19 era ship cleaning course was designed and drafted in co-operation between SOL and the end customer. Apprix carried out the implementation for SOL.
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Read more information on SOL as an employer:
Working for SOL (link to SOL-website)
